New Delhi, (PTI) The National Highways Authority of India (NHAI) has come out with standard operating procedures, under which managers and supervisors of toll plazas will wear body cameras while dealing with unruly commuters, so that the sequence of events can be recorded.
State-owned NHAI in a statement on Monday said it has issued Standard Operating Procedures (SOPs) to safeguard commuters and toll operators, reduce incidents of altercations and strengthen security at toll plazas.
According to an official statement, the detailed SOPs include guidelines for NHAI field offices to ensure strict implementation and adherence by toll-collecting agencies to manage staff and road users.
